Orders placed on business days (Monday - Friday) typically ship next business day. If you received a tracking number your order did ship. USPS sometimes has delays in updating tracking information.
As soon as we process an order in our warehouse, we generate a tracking number. You will be sent your tracking number via email with your shipping confirmation.
Please keep in mind, there will be a delay up to 2 business days between generation of tracking number and when the carrier registers the package in the system.
We do not guarantee duty-free clearance at your customs/point of entry, and we also do not insure against loss or seizure. Please keep this in mind when placing your order.
Before ordering, check with your country’s customs department to verify if the items in your order are legal for import, and, if so, if there is a limit to how much you can import per shipment (some countries get VERY expensive if total value exceeds a certain amount).
It is the customer's responsibility to check local customs rules and regulations as any orders not allowed into the destination country will not results in a refund.
WE HAVE PARTNERED WITH ROUTE A PACKAGE PROTECTION AND TRACKING SOLUTION- TO GIVE YOU, OUR CUSTOMERS, A FEW OPTIONS TO IMPROVE THE EXPERIENCE AND EASILY FILE CLAIMS FOR LOST, STOLEN, OR DAMAGED PACKAGES IN THE UNFORTUNATE CASE THAT THEY ARISE.
By selecting Route shipping protection, your package is 100% secured in the case of it getting lost, damaged, or stolen. 90% of customers choose this option.
The Route App can be downloaded from The Apple App Store here:
and The Google Play Store here:
SHIPPING & RETURN POLICY
All packages are primarily shipped via U.S. Postal Service (USPS). If you’re trying to estimate when a package will be delivered, please note that credit card authorization and verification must be received prior to processing. Orders ship next business day. Remember weekends and holidays are not business days.
U.S. Domestic Shipping & Handling Costs
You will have several shipping options depending on your order size. All the shipping price quotes are pulled directly from the shipping carriers website, so you only pay what we are being charged. Scheduled delivery date depends on origin, destination, and drop-off time.
We offer direct pricing from carriers for orders under $60 and free shipping within the U.S. over $60.
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
We do not accept returns or apply refunds for damaged/missing/stolen products that arrive (international orders). If any of this applies, you must contact the carrier.
As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do. Many shipments arrive within 2 weeks, however in some rare cases, shipment can take 45 days or more. Unfortunately, we have absolutely no way to control transit times or customs decisions. Make sure you know your country's laws on restricted products!
You may send us a refund inquiry directly to firstname.lastname@example.org. We will only accept returns if it is a manufacturer defect within 30 days of original purchase. If you are missing an item please contact us and we will verify on our end.
- Proof of Purchase
- Tracking Number
- Order Number
- Lot Number(s)
Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. SHIPPING FEES ARE NON-REFUNDABLE. Customer is also responsible for paying return shipping charges. All approved refunds will be provided as a credit to the credit card used at the time of purchase within (7) business days upon receipt of the returned merchandise. Please always contact us first because most issues can be resolved very easily. Each order is processed, handled and shipped with extreme care. We will work with you and each case is handled individually.
If a product is missing from your order or if your order did not arrive, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
NO REFUNDS ON LIMITED EDITION ITEMS.
NO REFUNDS ON PRE-ORDERS.
WE DO NOT ACCEPT RETURNS OR APPLY REFUNDS TO INTERNATIONAL ORDERS.
Please Contact us with your issue to begin the process and return address.
Please include a print-out of your receipt inside your package.